Refund policy

30-day returns. Not happy with your jacket? You have 30 days from the day you receive your order to send it back for a full refund. This is longer than the 14-day cancellation period you have by law in the UK and the EU.

How to return: email support@snapwarm.com with your order number and we'll send you the return address and instructions. Please don't post anything back before contacting us.

Condition: items should be returned unused, in their original condition and packaging. You can try the jacket on and test the heating as you would in a shop.

Return postage: for change-of-mind returns, the cost of sending the item back is paid by the customer. We recommend a tracked service.

Refunds: we refund you to your original payment method within 14 days of receiving your return (or proof that you have sent it).

Faulty or damaged items: if your order arrives damaged or develops a fault, email us within 30 days with a photo or short video. We'll send a free replacement or give you a full refund — no need to send it back. This doesn't affect your statutory rights (in the UK, under the Consumer Rights Act 2015).

Wrong size? Email us and we'll help you exchange it for another size.